Shipping Policy

Effective date: October 15, 2026

This Shipping Policy applies to orders placed through azekly.com.

Order Processing Time

Orders are normally reviewed, processed, and dispatched within 2–3 business days after payment confirmation.

Business days exclude weekends and public holidays. Orders placed outside business days begin processing on the following business day.

Additional processing time may be needed during promotions, public holidays, periods of high demand, or payment and address verification.

Estimated Transit Time

After dispatch, the estimated delivery period is 20–45 calendar days.

Delivery times are estimates and may be affected by:

• Carrier capacity or route changes;
• Customs processing;
• Severe weather or natural events;
• Public holidays;
• Remote delivery destinations;
• Incorrect or incomplete addresses;
• Events outside our reasonable control.

Unless expressly confirmed in writing, we cannot guarantee delivery on a particular date.

Tracking Your Order

Tracking information may require several business days to become active after dispatch.

To request your tracking number or obtain help with a delivery, email conschezma_f@outlook.com and include your order number.

Shipping Charges

Orders over US$30 qualify for free standard shipping.

If an order does not qualify for free shipping, or if an optional premium service is selected, the applicable charge will be shown before payment.

Taxes, Customs, and Duties

Under our applicable shipping arrangement, customers will not be asked by azekly to pay undisclosed import duties or taxes after purchase.

Any tax that we must legally collect will be included in or clearly disclosed as part of the checkout total. Customs authorities or carriers may still ask recipients to provide identification or other information required to complete delivery.

Lost Shipments

If tracking confirms that a parcel is lost, or the estimated 45-day delivery period has passed without delivery, contact conschezma_f@outlook.com.

Include:

• Your order number;
• Your full name;
• Your complete delivery address;
• Any available tracking details.

After reviewing the carrier’s information, we will arrange a replacement shipment or another appropriate resolution.

Damaged Parcels

If your parcel arrives damaged, keep the product, package, and shipping label and contact us promptly.

Provide clear photographs of the product and packaging so we can investigate and offer an appropriate solution.

Address Changes

Review your delivery address carefully before submitting an order.

Contact us immediately if a correction is required. We cannot guarantee address changes after an order has entered processing or been dispatched.

Where permitted by law, additional shipping charges may apply if a parcel must be resent because the customer provided an incorrect or incomplete address.

Shipping Contact

Email: conschezma_f@outlook.com