Return and Refund Policy

Effective date: October 15, 2026

This Return and Refund Policy applies to products purchased from azekly.com, operated by Azek Co Inc.

30-Day Return Window

You may submit a return request within 30 calendar days after receiving your order.

To qualify for return, the product must:

• Be unused and in substantially the same condition in which it was delivered;
• Be free from damage caused after delivery;
• Include its original packaging, accessories, manuals, labels, and components;
• Be accompanied by the order number or another acceptable proof of purchase.

To begin a return, email conschezma_f@outlook.com with your order number, the name of the product, and the reason for returning it.

You must receive return instructions before mailing a product. Do not send returns to our business address or the sender address shown on the parcel unless our customer service team confirms that address in writing.

Free Standard Returns

Returns approved within the 30-day return window qualify for free standard return shipping.

Depending on your location, we will provide a prepaid shipping label or another authorized return method. Please contact us before paying for return postage.

Unauthorized, express, or premium return shipping costs will not be reimbursed unless we agreed to those costs in writing beforehand.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If a product is damaged, defective, incomplete, or different from the item ordered, contact conschezma_f@outlook.com and provide:

• Your order number;
• A clear explanation of the problem;
• Photographs of the product;
• Photographs of the parcel and shipping label, when applicable.

After reviewing the information, we will offer an appropriate remedy. Depending on the circumstances, this may include replacement parts, a replacement product, or a refund.

Items That Cannot Be Returned

Unless applicable law requires otherwise, we may not accept returns for:

• Products used, installed, assembled, modified, or damaged after delivery;
• Personalized or custom-made products;
• Gift cards or digital products;
• Products clearly identified as final sale before purchase;
• Products missing original parts, packaging, or accessories;
• Products damaged through misuse or improper storage.

These exclusions do not affect consumer rights that cannot legally be excluded.

Refund Process

After receiving and inspecting an authorized return, we will notify you whether the refund is approved.

An approved refund will be sent to the original payment method. Once issued, the refund will normally appear in your account within 3–7 business days. Actual posting times are determined by your bank, card issuer, or payment provider.

If the refund has not appeared after 7 business days, contact your financial institution first. You may then email conschezma_f@outlook.com for additional assistance.

Exchanges

If you receive an eligible damaged, defective, or incorrect product, we may offer an exchange when replacement inventory is available.

If an appropriate replacement is unavailable, we will provide another applicable remedy, including a refund where appropriate.

Taxes and Shipping Charges

Orders with a merchandise value over US$30 qualify for free standard shipping.

Under our applicable delivery arrangement, customers will not be asked by azekly to pay undisclosed import duties or taxes after purchase. Any tax that we are legally required to collect will be included in or clearly disclosed as part of the checkout total.

Optional expedited or premium shipping charges will be displayed before payment.

Return Contact

Questions about returns, exchanges, or refunds should be sent to:

Email: conschezma_f@outlook.com